ihD Ltd — Technology Consulting & Product Solutions for Luxury Hospitality
Your Technology Guardian — Protecting your budget, your timeline, and your brand standard.
ihD is Asia-Pacific’s leading independent technology consultancy for luxury hospitality, founded in 2003 with 7 offices across the region (Hong Kong, Shanghai, Beijing, Singapore, Kuala Lumpur, Bangalore, Tokyo) and a team of 60+ multidisciplinary consultants. Our product and implementation arm, delivers proprietary hospitality technology — from guest room management systems (GRMS) to the full hotelOS platform — directly to hotel owners and operators.
Together, ihD offer a unique combination: independent consulting expertise paired with purpose-built hospitality products, covering the complete technology lifecycle from design through 20+ years of operations.
Why ihD
- Brand standards authors — ihD has written the technology and engineering brand standards for Marriott, Swire Hotels, IHG, and Huawei.
- 22 years of luxury hospitality focus — 20,000+ rooms, 120+ properties across Asia-Pacific.
- End-to-end capability — Consulting (ihD) + Product + IoT Platform + Operations support, all under one accountable team.
Eight Consulting Disciplines
Full-spectrum technology consultancy under a single point of accountability:
- Acoustics — Sound isolation, reverb control, MEP noise mitigation
- Audio Visual — Ballrooms, conference centres, theatre, AV operations
- IT & Telecom — Network infrastructure, Wi-Fi, IPTV, PMS integration
- Security — CCTV, access control, intrusion detection, command centres
- ELV Systems — Structured cabling, BMS integration, containment design
- Guest Room Technology (GRMS) — Lighting scenes, in-room control, custom switch design
- IoT & Smart Building — Sensor networks, AI-driven operations, BMS optimisation
- Sustainability & ESG — Energy strategy, carbon reporting, green certification
GRMS — Guest Room Management System
We designs, engineers, and delivers complete guest room management systems for 4- and 5-star hotels. Our GRMS covers lighting control (DALI), air conditioning, electric roller blinds, and AV integration — unified into a single, seamless in-room experience.
3,449+ rooms delivered across Asia’s most prestigious hotel projects:
- Waldorf Astoria — Osaka (252 rooms) & Tokyo (197 rooms)
- Hilton — Hiroshima (420 rooms), Kyoto (313 rooms), Tokyo Renovation, Odaiba Renovation
- Canopy by Hilton — Osaka Umeda (308 rooms)
- Six Senses — Kyoto (81 rooms)
- Conrad — Yokohama (273 rooms)
- Four Seasons — Okinawa (280 rooms)
- Mandarin Oriental — Takamatsu (92 rooms)
- Hyatt Regency — Tokyo (712 rooms)
Custom switch design is a signature capability — from half-customised panels with FFE furniture-integrated finishes (as deployed at Hilton Hiroshima, JANU Tokyo, Hilton Kyoto, AMAN Kyoto) to fully bespoke smart-function plates. We support coexistence of KNX and Lutron systems within the same property for maximum design flexibility.
hotelOS — Full-Suite Hospitality Platform
hotelOS is a proprietary platform built to optimise hotel operations and elevate guest convenience. It integrates with all major hotel systems to enable efficient management from a single ecosystem:
Core Modules:
- hotelOS PMS (HMS) — All major front-desk operations on a single screen. Simple accommodation system that anyone can easily operate. Dashboard, checkout, cash register search, and scheduling — all unified.
- hotelOS KIOSK — Self-check-in and self-checkout terminals. Freestanding, tabletop, embedded, and stationary form factors. Supports cash, credit card, and QR code payment. Automatic card key issuance, passport reader, receipt/coupon printing. Multi-language: Japanese, English, Chinese (Simplified), Korean, Spanish.
- hotelOS Guest Experience Service — Pre-check-in and pre-payment via web. Mobile key with Apple Wallet and Google Wallet support. QR code and facial recognition check-in on arrival. In-room checkout with credit card payment and digital receipt delivery.
- hotelOS Housekeeping — Real-time cleaning status updates, arrangement confirmation, lost-and-found management, and maintenance tracking via web interface.
- hotelOS CRM — RFM analysis, segment analysis, decile analysis. Member information and point management. Sales promotion and marketing campaign tools.
System Integrations: Oracle OPERA Cloud, NEC NEHOPS SaaS, third-party PMS (Opera, NO HOPS), CRM, accounting systems, restaurant reservations, door locks, guest room TV, in-room tablets, PBX, site controllers, and payment terminals.
hotelOS Implementations (selected):
- Mitsui Garden Hotels — 39 properties across 3 brands (KIOSK + EX Service + Apple Wallet Key)
- JR Tokai Hotels (incl. Marriott properties) — hotelOS EX + KIOSK e-Registration with Opera integration
- Okura Act City Hotel Hamamatsu — KIOSK + EX Service
- Hotel JAL City Toyama / Hotel Nikko Kansai Airport — KIOSK + EX Service
- Grids Premium Hotel Kumamoto — KIOSK with automatic change dispenser
- Espacio Nagoya Castle Hotel — KIOSK e-Registration
Smart Building, IoT & ESG
ihD specifies a certified IoT platform with 1,000+ pre-loaded industrial protocols (BACnet, Modbus, KNX, Zigbee, LoRaWAN, MQTT), pre-integrated with Johnson Controls, Honeywell, Siemens, and Schneider Electric. The platform delivers:
- AI-Powered Operations — Predictive maintenance, energy optimisation (25–35% operational savings), fault detection, and occupancy intelligence
- ESG Reporting — Certified for LEED, WELL, iBEAM, NABERS, Net Zero. Aligned with GRI, TCFD, SASB, CDP, EU CSRD, and GHG Protocol
- No-Code Automation — MarsWindow engine for scenario-based building control without software engineering
- Executive Dashboard — Real-time KPIs, carbon monitoring, and facility management across all building systems
Project Lifecycle — Design to Operations
From briefing and design through tender, commissioning, and 20+ years of operations — ihD remain your single point of contact. We engage from any phase: most clients start at design, some bring us in for tender audit, and all extend into operations with IoT platform, ESG reporting, and AI-driven insights.
Contact
ihD Ltd
Hong Kong · Shanghai · Beijing · Singapore · Kuala Lumpur · Bangalore · Tokyo
Email: martin.li@ihd.com.hk
M: +852 5594 4219 (click to Whatsapp)
